Terms and Conditions

These Terms and Conditions govern your use of the backtowork.store service and website. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Our Terms and Conditions are subject to change without notice.


Our company

backtowork.store is operated by Devstars Limited. We are registered in England and Wales under company number 06552505 with our trading address at 111, Power Road, London W4 5PY. Our VAT number is GB 805 858702.

You can contact us as follows:

Telephone – +44 (0)208 898 3993

Email – info@backtowork.store


Material and Content

The material and content contained within backtowork.store is made available for your personal non-commercial use only. You may, if necessary to make a purchase, download content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You and any third party are prohibited to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


Terms of Service

1. Our Contract
When you place an order, you will receive a confirmation email. This is not an acceptance of your order. backtowork.store retains the right to accept or reject before processing the order. A despatch email will confirm the contract once payment is approved, prices verified and the order has been processed and despatched.

2. Payment, Pricing and Availability
We try to ensure that all details, descriptions and prices which appear on the website are accurate and current, however errors can occur. If there are any errors, we aim to update the website as soon as possible.

If an item is not available, we will endeavour to contact you before the quoted delivery time expires. If we are not able to offer a suitable date for delivery, we will happily cancel your order.

3. Full terms of sale
Our full terms and conditions of sale are available here

4. Fair Purchase Policy
We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or single business arrangement. If you have any questions, or wish to consult us before making a large purchase, please contact us on +44 (0) 20 8232 6865 or info@backtowork.store.

5. Delivery
View our my delivery page for further information.

VAT
As mainly a B2B webstore all of our prices are exclusive of VAT, this is added at checkout and a breakdown is included in your invoice. Orders sent to any other countries may be subject to import duties, customs clearance charges and taxes – these are your responsibility and not included in the price that you pay to backtowork.store.

We are not involved in any VAT refund schemes and will not be able to process a VAT refund for items delivered within the EU.

Freight Forwarding Companies
backtowork.store do not deliver to freight forwarding companies. If you place an order to a freight forwarding company we reserve the right to refuse your order and will be unable to offer any aftersales service including delivery support. The bike will not be covered by any warranty.

6. Right to cancel
Under the Consumer Rights Act 2015 you have the right to cancel your order within 14 calendar days. To cancel your order please contact our customer service team on +44 (0) 20 8232 6865. Please ensure you retain possession of your order and take reasonable care of it. Backtowork.store retains the right to inspect any returns and deduct monies for wear and tear or damage, including where the item has been either checked or used.

7. Returns
BacktoWork.store will accept returns for faulty goods or incorrect orders, provided the request for a return is made within the statutory 14 days after you receive the order. You then have 14 days in which to return the goods in the same condition that you received them. Please see our full terms here


Technical Assistance

If you require any technical assistance following the purchase, please contact our technical support department at techsupport@backtowork.store. Or please call us during office hours on +44 (0) 20 8232 6865.


Reviews

We value your reviews and love to hear customers’ thoughts on our products.

To ensure we publish your review please consider the following guidelines:

  • Keep your review product focused and your individual experience of it
  • Provide information about why you liked or disliked our product
  • Avoid mentioning our competitors

We reserve the right to not publish your review if it contains any of the following:

  • Obscenities, discriminatory or defamatory language, or other language that may offend
  • Advertisements, “spam” content, or references to other products and competitors
  • URLs, phone numbers, physical addresses or any other contact information